Service & Repair, RMA Number Required:
Prior to the return of any product or part, a Return Merchandise Authorization (RMA) number must be obtained by calling Traditions Customer Service Department.

What to Include:
Each returned part or product must include a written statement with the RMA number, detailing the nature of the claimed defect, as well as the owner's name, street address, day and evening phone numbers, and a copy of the original receipt or invoice. We accept shipments from U.S.A. customers only.

Where to Send Your Product:
Write your RMA number clearly on the outside of the package and ship it via a carrier that can give you a tracking number (e.g. UPS, Fedex, DHL, etc.) and ship it to: Traditions, 1375 Boston Post Rd, Old Saybrook, CT 06475.

For technical questions and general inquiries (Please also see our F.A.Q.'s section):
info@traditionsfirearms.com

For catalog requests and to order manuals not found in the owners manual section of our website:
catalog@traditionsfirearms.com

For questions regarding order status or returns:
orders@traditionsfirearms.com

For problems or questions regarding the website and our online store email us at:
admin@traditionsfirearms.com